Help & support

We're here to help.

For the flow website and the flow iPhone app. Most questions are answered below; for anything else, email us and we'll get back to you.

Email support
Common questions

Quick answers

I can't sign in

flow accounts are created by your organization's administrator, so ask them to add you or to check your email address. If you have an account and forgot your password, use “Forgot password?” on the sign-in page.

I don't see the approve button

Approve, Reject and Hold only appear on a bill that is waiting on you. If a bill is with someone else, the app shows who it is waiting on and lets you message them.

Two-step verification

If your account uses two-step verification, the app asks for the 6-digit code from your authenticator app after your password. Lost your authenticator? Ask your organization's administrator, or email us.

Deleting your data

To request deletion of your account or personal data, email hello@ufirst.co. Our Privacy Policy explains how we handle your information.

Contacting us? Include the bill number or the screen you were on, and the email address you sign in with. It helps us find the problem faster.